Getting Here

For train information into London, visit here.

• There are multiple routes which serve Hyde Park. Please use the TfL Journey Planner for further information.
• All London buses are accessible and there are stops adjacent to the event.

• Hyde Park has a ‘Quiet’ section of the London Cycleway running along Broad Walk. A public bicycle rack is provided by the Serpentine Bar & Kitchen cafe.
• There are also three ‘Pay to Use’ cycle hire stations in Hyde Park.
• Santander Cycle Hire docking stations are located at Hyde Park Corner, Albert Gate/Carriage Drive, Wellington Arch, Knightsbridge, Triangle and Serpentine Car Parks (in Hyde Park), Speakers Corner and Park Lane (Brook Gate) amongst others. Click this link for more information.
• If you fancy enjoying a number of leisurely routes around London including Hyde Park, click here for further information.

E-Bike parking 

• Please be aware there is no dockless e-bike parking within Hyde Park.
• There are plenty of parking locations situated just outside of the park and surrounding areas – find your nearest here.
• We also have a large, dedicated by located on the Marble Arch Island.
• If parking bays are full, please find another.
• Please do not leave your e-bike on pavements, outside of residential properties, crossing points or entrances to the park as this causes hazards for pedestrians.

• We recommend that visitors avoid coming by car where possible.
• However, for those who do travel by car, we recommend Q-Park which is a large and secure car park, fitted with extensive CCTV systems. It has entrances at Park Lane and Marble Arch – ideal for visitors to Winter Wonderland.
• Q-Park Address: Q-Park Park Lane, Park Lane, London, W1K, 7TY
• Please consider our neighbours and do not park in the residential streets around Hyde Park.
• For information regarding blue badge parking locations, please visit here.
• If you have any questions regarding accessible parking, please feel free to contact a member of our team on 020 8233 5400 for further assistance.

Black Taxis

• There are lots of Black Cab taxi ranks around Hyde Park that are easily accessible from any gate. Please do not try and hail a cab on a busy road where the driver may have difficulty safety stopping.
• The nearest taxi rank will be on Park Lane, opposite Brook House, but is expected to be busy at all times. Where possible, please use alternative nearby taxi ranks located on Hamilton Place, Piccadilly, Dover Street, Berkeley Street, Oxford Street, Orchard Street and Portman Square.
• A licensed black taxi with its orange light on can be hailed off the street or from one of more than 600 ranks across the capital. They can also be booked by phone or app. Every taxi has a card machine so, if you don’t have cash, you will be able to pay using credit, debit or mobile payment.

Private Hire Cars

• If you are using a private hire company, please be considerate when arranging a convenient location for the driver to pick you up, avoiding busy roads or small residential streets where possible.
• Pre-book taxis with Q-Park here.

Minicabs

• Minicabs cannot be hailed off the street. They must be booked with a licensed minicab company over the phone, online, using an app or at a minicab office.
• You must receive a booking confirmation which will include the driver’s name, TfL licence number, vehicle registration and where possible a photo of the driver.
• A record will be kept of your journey, your driver and the vehicle they used. The driver can be traced in case of any problems.

• Coaches bringing people to Winter Wonderland have the following facilities on Park Lane:

Set down and pick up only locations:

• Cumberland Gate southbound: north of North Row – One space mixed use loading/coach maximum stay 20 minutes
• Park Lane southbound: Dorchester Hotel – Three spaces, available 8pm to 7am and 10am to 4pm daily.

Parking locations:

• Park Lane southbound: south of Upper Brook Street – One space, maximum stay one hour
• Park Lane southbound: south of Upper Grosvenor Street – Two spaces, maximum stay one hour
• Park Lane southbound: ahead of bus stop B at the Hilton Hotel – One space, maximum stay one hour
• Park Lane northbound: to the read of Apsley House – Two spaces, maximum stay one hour
• Park Lane northbound: alongside car park retaining wall – Four spaces, maximum stay two hours. No boarding or alighting

• If you require any further information, please contact the TfL Coach Driver’s email on [email protected] or visit their webpage

• Open bottles of drink/liquid are not permitted.
• Unopened/factory sealed bottles of water will be accepted, as well as empty reusable cups and bottles.
• No food, other than baby food or food required for medical purposes will be allowed into the event.

• Photography and filming is permitted for personal uses at Winter Wonderland.
• If you are an amateur photographer or you would like to enquire about press and media accreditation, please find the Press and Media Pack on our website. 

The following articles MUST NOT be brought into the Event. Any person attempting to bring any of the below items on site will be refused entry and their ticket will not be refunded.

• Powered or unpowered Skateboards, Scooters (unless otherwise permitted by security), or Bikes, unauthorised powered vehicles (motorbikes, quad bikes and buggies).
• Chairs/Stools, Banners/Flags, Sound Systems/items that can amplify sound
• Knives, Work Tools, Fireworks (including sparklers), Smoke Canisters, Air-horns, Spray Paint/Cans/Large Marker Pens, Chinese/Sky Lanterns, Laser devices, C Gas Poles
• Flares (such as emergency or distress flares manufactured for legitimate military, maritime, or transport purposes), offensive weapons/potential weapons/anything adapted for such purpose. Any object/item considered to be potentially dangerous or harmful to public safety being a single item or a potential component part for another object
• Bottles (unless empty, non-glass)/glass vessels (including bottles/cans – even if wrapped up as a present for a later time), your own alcohol – even if wrapped up as a present for a later time.
• Unmanned Aerial Vehicles (UACs) commonly known as “Drones” or “Remotely Piloted Aircraft”
• Illegal drugs, Nitrous Oxide (in any form), Drug Paraphernalia including Psychoactive Substances and Alkyl Nitrates (otherwise known as Poppers)
• Corrosive substances including acids and substances which are capable on application to the human body of causing hurt through corrosive action
• Unauthorised or counterfeit merchandise, kites, musical instruments, counterfeit or forged tickets and wristbands or an access pass of any description, High Visibility Clothing, Handheld Communication Devices (such as radios)
• Any animals other than dogs
• Fancy dress costumes, or any items that could reasonably be considered to form part of a fancy dress costume.

Any other items which we consider to be unsafe or pose a risk to public safety and/or security.

Any article that is illegal, might be used as a weapon, deemed to be offensive, abusive or compromise public safety, will be confiscated and reported to the police.