Contact Us

If you have already made a booking, and have a ticketing question please contact SEE Tickets here by logging into your booking and scrolling down to the contact form.

If you have not yet made a booking, and have a ticketing query, please use this form.

If you need to get in contact with our team about accessibility at Winter Wonderland you can use the following details.

Please visit our Help Centre here for all queries about Hyde Park Winter Wonderland.

Email:
Submit a request under Accessibility Information on our help center.

Phone:
Please submit a request to our help center where you can select a ‘Call Back’ from a member of our team

It may be worth visiting our Accessibility page on our FAQs for more information.

We are sorry to hear if you wish to make a complaint following your visit.

The best way of dealing with any questions, queries or concerns you may have is to speak with a member of our staff whilst at the event who will be able to assist you. Our customer service team can be found either of the information points on site.

If you have returned home unhappy with your recent visit, please do get in touch with a member of our customer service team by filling out the form below and selecting ‘Event Feedback’ on the drop-down menu

Event Feedback Form

To ensure that we are able to investigate your feedback fully, please include as much detail as possible to help us look into this further. Please contact us no later than 6 weeks post event as we may not be able to assist with any feedback submitted after this timeframe.

We treat all feedback very seriously and will endeavour to respond to your email within 10 working days.

Please contact [email protected] or call 0208 233 5838 for more information on our hospitality packages. Please note, our hospitality team cannot help with customer service enquiries – please use the forms above to get in contact with our customer service team.

For all press enquiries please contact [email protected]

Photography and filming at Hyde Park Winter Wonderland are only allowed for the personal, non-profit making use of amateurs and any professional equipment requires approval.

For any personal photography and filming requests, please fill out the form below at least 48 hours in advance of arriving and a member of our team will get back to you.

2025 Photography & Filming Requests

Smartphones and handheld cameras are permitted. Entrants who are keen to bring professional equipment for personal or editorial photo/video must apply for accreditation. Professional camera equipment includes but is not limited to:

• A camera with a detachable, adjustable lens – including DSLR cameras
• A camera with a lens of 35mm and over
• GoPros and other action cameras
• Tripods of any size and selfie sticks

Requests for accreditation must be submitted at least 48 hours prior to visiting.

If filming or photography is carried out without a permit/accreditation, our security and management team may request that accreditation is completed before continuing filming or take photography on site for commercial or editorial purposes. We also reserve the right to decline accreditation and ask that you dispose of your video or photos taken without permission.